Refunds & Cancellations Policy

Operated by: Palaksh Cuisines • Last Revised: October 2026

At Palaksh Cuisines, customer satisfaction and trust are our top priorities. Because our meals are prepared fresh upon order and dispatched swiftly, we have defined a clear, fair cancellation and refund process for all our customers.

Quick Summary of Guidelines & Timelines:

Cancellation Window: Instant food orders can be cancelled within 60 seconds of order placement or until kitchen accepts the order. Tiffin subscription meals (launching next month) can be paused before daily cut-off times.
Refund Initiation: Within 24 hours of approval by our support team.
Settlement to Source Bank/Card: 5 to 7 working business days through our secure payment gateway partner, Cashfree Payments India Pvt. Ltd.
Support Contacts: Email: palakshcuisines@gmail.com • Phone / WhatsApp: +91 7011159568.

1. Order Cancellation Policy

1.1 Instant Food Orders

Before Kitchen Preparation: Customers may cancel an on-demand food order within 60 seconds of placement directly from the mobile app, or before the kitchen begins cooking. In such cases, 100% of the transaction amount will be refunded.
After Kitchen Acceptance: Once our chefs begin preparation of your fresh food, cancellation is not permissible because freshly prepared food cannot be restocked or reused.

1.2 Daily Tiffin Subscription Plans (Launching Next Month)

Pausing / Skipping Meals: Once active, subscribers will be able to pause any upcoming tiffin delivery directly in the app before the daily cut-off times (8:00 AM for lunch, 4:00 PM for dinner). The skipped meal validity rolls over automatically.

2. Refund Grounds & Eligibility

A customer is entitled to a refund under the following valid circumstances:

Transit Damage or Spillage: If the packaging was severely damaged or spilled during delivery, rendering the food unhygienic.
Incorrect or Missing Items: If items delivered do not match the order details confirmed in the app or WhatsApp order.
Undelivered Orders: If the order could not be fulfilled due to extreme weather or logistics failure attributable to Palaksh Cuisines.
Significant Delivery Delay: If the delivery is delayed by more than 60 minutes beyond the estimated delivery window without prior intimation.
Quality Grievance: Please share photos with our support team within 2 hours of delivery.

3. Refund Modes & Settlement Timelines

Once a refund request is evaluated and approved by our support team:

Original Payment Method (Standard): Refunds will be routed back to the exact payment method used during checkout (UPI, Debit/Credit Card, Net Banking) via our authorized payment partner, Cashfree Payments India Pvt. Ltd.
Bank Processing Period: Funds typically reflect in your bank account or card statement within 5 to 7 business days as per standard banking protocol.
Palaksh In-App Wallet: Customers may optionally choose an instant refund credited to their in-app wallet, which is available immediately for future orders.

4. How to Request a Refund

If you experience any issue with your order:

Message our WhatsApp helpline: +91 7011159568.
Or email us at palakshcuisines@gmail.com with subject line “Refund Request - [Order ID]”.
Attach your Order ID, registered phone number, and brief description (with photos if damaged).