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Privacy Policy

Palaksh Cuisines • Last Updated: October 2026

Palaksh Cuisines (“we”, “us”, “our”) operates the Palaksh Cuisines website, mobile applications, and food delivery services. This Privacy Policy informs you of our practices regarding the collection, use, and protection of personal data when you use our services.

Payment Security Commitment:

We do not store or capture your sensitive payment credentials (such as Credit/Debit card numbers, CVVs, expiry dates, Net Banking passwords, or UPI PINs). All online payments are handled directly by Cashfree Payments India Pvt. Ltd., an RBI-licensed payment aggregator certified under PCI-DSS Level 1 standards with end-to-end 256-bit encryption.

1. Information We Collect

We only collect information necessary to fulfill your meal orders and provide responsive customer support:

  • Identity & Contact Details: Name, mobile phone number, and email address (verified via OTP during login).
  • Delivery Address: Street address, flat/house number, landmark, pin code, and geographical coordinates in Sector 6, Vasundhara, Ghaziabad / Delhi NCR.
  • Order & Transaction History: Records of your orders, delivery instructions, and payment transaction reference IDs.

2. How We Use Your Information

  • Processing, cooking, and delivering your food orders in Vasundhara, Ghaziabad and surrounding regions.
  • Sending critical transactional updates via SMS, WhatsApp, and push notifications.
  • Facilitating secure payment authorization and managing refund settlements through Cashfree Payments.
  • Responding to customer service inquiries and feedback.

3. Data Protection & Third-Party Services

We never sell or rent your personal information to third-party advertisers. Information is shared only with authorized partners necessary to deliver your meal:

  • Payment Gateway: Cashfree Payments India Pvt. Ltd. processes all digital payments in accordance with RBI guidelines.
  • Delivery Partners: Assigned riders receive only your delivery address, name, and contact during an active order delivery.

4. Grievance Officer & Inquiries

For any queries or concerns regarding your privacy, please contact our Grievance Officer: